Role Responsibilities (Technical):
• Manage, configure and upgrade a wide variety of security technologies (please see below for the security
products)
• Respond to managed security technologies fault alerts and/or customer escalation
• Troubleshoot product-specific technical issues within SLA and work with internal teams/external vendors to
resolve technical issues
• Perform incident/problem escalation within SLA to internal technical teams or external product vendor
• Prepare and submit Incident Reports on high severity incidents
• Respond to inbound Change Requests (CRs), Service Requests (SRs) or other queries within SLA.
• Perform regular configuration backups on managed security products
• Plan and coordinate Maintenance Windows with customer on necessary software patching and version
upgrades.
• Create and update technical documentations on managed security technologies
• Generate monthly reports according to service scope requirements
• Adhere to organization and project security policies, procedures and security best practices
Role Responsibilities (Non-Technical):
• Point of contact to assist and advise client for any ICT security related
• Lead and support customer in the matter of security incident response and resolution
• Team player with good leadership qualities
• Customer-focused with good interpersonal skills
Technical Skills & Expertise:
Profession certification and/or practical working expertise on some/most the below security technologies:
o RSA / SafeNet (2FA)
o RSA Netwitness
o Cisco ASA / CheckPoint /Fortinet / Palo Alto / SonicWall / AlgoSec Mgt (Firewall))
o Trend Micro / McAfee (NIPS / HIDS / NSM)
o CyberArk / BeyondTrust (PAM)
o Symantec BlueCoat / McAfee Web Gateway
o Imperva (DAM / CounterBreach)
o Tripwire Enterprise
o Rapid 7 Scanner management
o Banff Cyber
o F5 WAF
o McAfee NDLP
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
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