Job Description:
· All Work Injury Compensation and medical types of claims such as the Group Hospital & Surgical, Employees Benefit, Foreign Worker Medical, Domestic Maid and Outpatient claims.
· Claim processing including data entry and assessment.
· To conduct investigation as necessary.
· To negotiate settlement with claimants and/or solicitors.
· To provide administrative support to prepare monthly statistics and report.
· To manage telephone enquiries and complaints and attend to walk-in-claimants.
· To provide claims handling service to clients and business partners.
· To be the liaison with any authority as required under the scope.
· To provide guidance to junior staff.
· Any other jobs assigned by the Company/HOD/Section Manager.
Requirement:
· Claim handling experience: 5 years and above.
· Experience with WIC, GHS, foreign worker, foreign domestic maid and outpatient claims in an insurance company setting will be an added advantage.
· Customer centric, meticulous and able to work in a fast paced environment.
· Must be able to work independently and as a team.
· Good negotiation skills.
· Certificate in Health Insurance, Commercial General insurance, Personal General Insurance is a must.
· Bilingual in English and Mandarin in order to liaise with the English and Mandarin Speaking Associates and also, to negotiate settlement with English and Mandarin speaking solicitors.
