Singtel Enterprise has embarked on a self-disruptive transformation journey to proactively reinvent how it operates, communicates, coordinates, learns and makes decisions.
By embedding transformation change elements within its DNA, it is able to not only be in sync with the rapidly evolving business situation, but also proactively stay a step ahead of the customers it serves.
This role of Digital Transformation Manager is focused on in developing Singtel’s B2B next-generation digital channel for customer engagement across various Singtel products and services, through tight engagement with the business stakeholders, development team and customers.
Make an Impact by:
- Play key role in execution of the digital channel vision by working collaboratively with business and tech teams (UI/UX, developer and architect) to define the customer journeys, the digital channel for different enterprise customer segments and the online/mobile/offline journeys for customers
- Develop and maintain a prioritized product backlog, and execute on delivering impactful features for our enterprise customers via the product agnostic digital channel
- Identity key enablers and systems to support the digital channel and roadmap for execution
- Support Digital Channel Product Lead in preparation of initial draft product requirement document with impact metrics, and represent viewpoints in prioritization exercises with implementation team
- Play key role in product launch for all our customer segments; conducts user acceptance tests, assists in framing and execution of test cases, and communicates post-launch feedback to business and product stakeholders
- Identify, analyses, and track metrics that inform the success of products features in driving digital sales and self help
Skills for Success:
- Degree in Computer science or related technical field is ideal but not necessary
- At least 3 years of work experience in product management / product design / program management experience
- Strong project management skills with proven records of successful end-to-end project implementation
- Experience acting as product owners with thorough understanding of agile methodology
- Experience in vendor management and demonstrate ability to resolve disagreements
