Would you like to be part of a team that is redefining the Customer Experience industry? Amazon Web Services (AWS) is looking for an experienced candidate to work with a select group of our Global and National Systems Integrators (SIs) and Independent Software Vendors (ISVs) to evolve and optimize their Amazon Connect contact center and customer experience practices and service delivery on AWS. Amazon Connect is a Cloud Contact Center as a Service (CCaaS) offering that was launched by Amazon in 2017 and has been met with strong customer interest and adoption across all geographies and multiple vertical industry segments, recently being named a leader in the Gartner Magic Quadrant.
As a Connect Partner Development Specialist you will drive adoption of Amazon Connect through the engagement of our AWS Global and/or National SI and ISV partners. Working with those partners you will support the development and execution of Go-To-Market (GTM) initiatives and targeted sales motions to achieve customer acquisition and growth targets. Working with a Connect Partner Solution Architect, your goal will be to ensure assigned partners’ ability to position most effectively at the deal level, and to deploy Amazon Connect reliably, at scale.
The ideal candidate will have demonstrable experience in creating and delivering customer value by matching SI and ISV partners’ capabilities and solutions to customer needs as identified by field sales specialists and solution architects. An ideal candidate should also have a demonstrated ability to interact effectively at the CXO/VP level, succeed by working across and building consensus between organizational groups, as well as thinking strategically about, and articulating business and technical challenges to, relevant internal and external stakeholders. In addition, the candidate will have demonstrated the ability to identify and provide guidance on areas for SI practice improvements and have directly contributed to the growth of SI/channel partner practice revenue in the customer experience/customer service industries.
Key job responsibilities
- Collaborate with SI partners to develop and deliver market-leading Customer Experience solutions that consist of AWS services, plus ISV solutions and package them with SI professional and managed services
- Work with partners to define/refine and execute joint sales and GTM programs to ensure maximum customer relevance and channel success
- For assigned partners, be an expert Amazon Connect and GTM resource, who can relentlessly evangelize key messages and new service features to all constituents/stakeholders
- Engage, train, and standardize sales motions across the SI’s field sales organization, channels and end customers to create and drive revenue opportunities for AWS
- Broker and oversee dialogs between assigned partners, specialist sales and Service Teams to drive and maintain highly constructive working relationships
You will be responsible for ensuring that your assigned partners are able to position the Amazon Connect service most effectively at the deal level, and are able to deploy Amazon Connect reliably, at scale. You must build credibility quickly with partners, offer guidance to partner practice teams on process improvements and preferred AWS sales motions that can be transferred to the partners’ own sales efforts, and articulate value propositions compellingly to all levels of partner management.
Basic Qualification
- Experience in the CX or Contact Centre industry
- 8+ years of consulting or business development experience in the software/technology industry
- Consistently exceeds quota and key performance metrics, with hands on experience working with Fortune 500 companies
- Presentation skills and the ability to articulate complex concepts to cross functional audiences
- Possess technical acumen, with a demonstrated track record of driving emerging/disruptive technologies
- Ability to think and work creatively to develop unique joint GTM strategies and value propositions
Preferred qualifications
- Knowledge of different Contact Centre offerings and technologies and in-depth understanding of the Customer Experience market
- Prior experience helping consulting partners and SIs build practices
- Prior knowledge of AWS and infrastructure technologies, services, and standards.
- Experience working for either a startup or a larger corporation in Contact Centre or Customer Experience/Enterprise Software industry
- Proven direct ability to drive meaningful revenue growth within a channel sales organization
- Demonstrated ability to engage and influence C-level executives
