- Meet and exceed agreed set of KPIs, including sales, revenue & profit targets
- Develop a comprehensive business roadmap to achieve these targets, which includes defining the go-to-market strategy, resources/skill alignment, business partnerships and investment.
- Be an advocate for StarHub Next Gen Omnichannel Services, coordinating with marketing on lead generation, and driving adoption of new technologies (including analytics and generative AI) in the solution stack.
- Identify and foster new leads in Next Gen CX, CCaaS, CPaaS and Workspace services through right-level client engagement, from mid management to C-Suites, procurement and finance.
- Leverage on StarHub’s extensive portfolio of product offerings, from Voice & Collaboration to Enterprise Mobility, and partnerships, from Cisco WebEx to Amazon Web Services, to build integrated NextGen CX service proposals with unique value differentiation.
- Develop effective business proposals that translates the benefits of CX, CCaaS, CPaaS and Workspace services into quantifiable business outcomes, including average handling time, staff productivity, NPS scores, and others.
- Build and consolidate a database of sales collateral, including sales cheat sheet, product offerings, competitive landscape, benchmark market price and client references.
- Assess and qualify leads, shape, and progress opportunities to closure.
- Lead the cross-collaboration of sales, product/technical and delivery team on continuous adoption of digital enablers and increase overall profitability.
- Oversee and potentially lead sales specialist and technical sales consultants in CX and Workspace.
- Implement regular sales management system, including business performance, pipeline and forecast.
- Provide coaching and guidance, identify area for skill augmentation as needed.
Requirements
- Degree in engineering or related field with at least 15 years of related experience, preferably in IT Service Provider industry.
- Proven sales track record, with experience in leading and closing of large complex managed services deals.
Knowledge of Next Gen CX, CCaaS and Workspace services.
Possess excellent communication and negotiation skill with experience engaging C-Suite members.
Resilient individual who is able to adapt in a dynamic environment
Candidate with regional sales experience preferred
