● Operations:
○ Fix problems related to user’s virtual desktops (escalation from Tier-1)
○ Support and execute requests related to GPO and AD configuration
○ Assist with software updates and debug package failures, OS upgrades when newer releases are qualified
○ Fix performance issues
● Engineering:
○ Participate in projects launching new virtual desktop-based locations
○ Maintain OS images to be current (patching, vulnerability management)
○ Perform Chef/GPO changes as required by the Client
○ Operating System configuration changes as required
○ Life-cycle management for Teradici software agent through new releases
○ Trust center config for Teradici Mgmt Console and configurations
○ Addressing 0-day vulnerabilities via OS image updates or GPO patches
○ Participate in other projects together with Client engineers, take ownership of these projects or tasks therein
Responsibilities (Linux)
● Operations:
○ Assist with software updates and debug package failures, OS upgrades when newer releases are qualified
○ Fix problems related to user’s desktops (escalation from Tier-1), including network connectivity issues, GPU driver issues, escalation for problems not solvable on Tier-1
● Engineering:
○ Qualification of new Fedora and CentOS versions in line with release schedule
○ Prepare migration from Fedora to CentOS for the desktop user base
○ Troubleshooting Linux GPU driver issues and providing engineering solutions to these problems
○ Participate in other projects together with Client engineers, take ownership of these projects or tasks therein
Qualifications
● 3+ years of experience in IT support roles (any Tier) for Windows-based and/or Linux-based desktop systems, including end-user support
● Good knowledge of GPO and Active Directory / Good overall knowledge of Linux systems, including testing new versions, networking, configuration, and resolving GPU driver issues
● Familiarity with tools like Chef, certificate stores, virtual desktop infrastructure, imaging
● Knowledge of scripting/programming languages mentioned will be an advantage
● Experience with vulnerability management and remediation
● Ability to work in a dynamic environment with only remote contact with the Client
