About The Company
Our client is a global leader in the luxury furniture space. As their business reaches new heights, they are looking to further expand their team in Singapore and are actively seeking Retail Associates.
Your Future Role
- Welcome and Connect: Approach customers warmly, creating a positive first impression for our brand.
- Active Listening: Pay attention to customers’ preferences and needs, offering tailored recommendations and solutions.
- Sales Conversion: Responsible for converting sales across various channels (walk-ins, emails, chats, etc.).
- Design Solutions: Provide design-focused solutions customized to customers’ desires (home décor style, floor plans, etc.).
- Customer Relationships: Cultivate relationships with customers to encourage repeat business and referrals.
- Professional Handling: Address customer inquiries, concerns, and complaints with professionalism and effective problem-solving.
- Collaboration: Work closely with other departments to ensure customer satisfaction.
- Operational Excellence: Contribute to showroom maintenance, stock management, and operational tasks.
Requirements
- Prior experience in retail sales, preferably in furniture, home décor, or related industries.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced and dynamic environment.
- Willingness to learn
- Commitment to quality with exceptional attention to detail.
- Proficiency in MS Office (Word, Excel, and Outlook).
- Flexibility to work weekends, holidays, and extended hours as required.
- Bilingual language skills a plus, depending on the target customer demographic.
EA Licence: 17C8713
