Your new company
Be a part of a global market leading tech company.
Your new role
• Handle and resolve end to end post-sales queries for advertising products, ability to work on case volumes across email and chat channels
• Own and drive query resolution through collaboration with Product & Engg groups to resolve all types generic, technical or product queries
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
• Manage escalations workflows with internal teams across Product teams
• Partner with upstream technical specialists to educate advertisers on product features and common issue types
• Engage and support new product launches across the advertising platform, act as Voice of Customer for fixes and advocate for efficient resolution
What you'll need to succeed
Minimum qualifications:
• 4+ years of Technical Customer support or Operations , in region where role is based
• Preferred experience in a Contact Centre/Service program for any Advertising Tech company
• Prior Customer Support exp as in-house team is highly desirable
• Fluent with social media products usage and basic understanding of Advertising industry
• Japanese speaking to communicate with stakeholders from other regions
What you'll get in return
This is an exciting opportunity to join a global tech firm. You will be part of a dynamic team and you will be remunerated at market competitive rates.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Denise at Hays on +65 9611 0531 or email [email protected] for a confidential discussion.
Referrals are welcome.
EA Reg Number: R21103035
EA License Number: 07C3924 | Company Registration No: 200609504D
