About The Company
KGI Securities is a leading multi asset brokerage firm with presence across several countries in Asia and a pioneer member of the Securities & Derivatives, Trading and Clearing Member of Singapore Exchange, ICE Futures Singapore and ICE Clear Singapore.
We hold a Capital Markets Services License, is regulated by the Monetary Authority of Singapore (MAS) and is also an equal opportunity employer.
We are looking for talented highly motivated people who are keen to develop their career. We understand that the key to our success is our people. For this reason, we are committed to attracting and retaining the best possible candidates.
About The Job
The IT Operations Manager will be responsible for leading support team to mitigate and manage issues to our systems. The main responsibility is to ensure that the systems (both in-house and outsourced) are working as expected in alignment with enterprise standards and meeting business objectives.
Job Responsibilities
- Supervise and lead a team of IT support staff, including help desk agents and operation centre specialists who constantly monitor the system health and EOD jobs.
- Set team goals, provide guidance, and facilitate professional development
- Develop strategies and lead implementation for the efficient management of production operations.
- Define and monitor the first level support team's yearly operating plan and performance objectives to monitor for quality and excellent delivery of the IT services.
- Review and analyze existing system effectiveness and efficiency and develop strategies for continuous improvement
- Manage team responsible for the day to day operational and support activities
- Oversee incident, problem, and change management and production readiness for new environments and strategically drive simplification, automation, and end-to-end capacity and performance management
- Ensure the level of service to customers/clients, availability metrics, analyse trends, and determine appropriate actions where applicable.
- Oversee the operations/ support/management of products/systems/ applications/services for a range of clients to support them in meeting business objectives/ goals.
- Support/ participate/lead in developing the strategic direction of own area
- Oversee vendor relationships; ensure timely/accurate communication and resolution of issues
- Oversee operating schedules / priorities for all IT incidents on a 7/24 basis to ensure operations are effectively and efficiently supported and maintained.
- Ensure compliance with well-defined enterprise technology delivery practices and standards and project management disciplines
- Any other ad-hoc responsibilities assigned.
Requirements:
- 8 years relevant experience in IT operations, managing teams and large-scale IT ecosystems
- Ability to understand and effectively communicate our processes, tool usage, expectations and the ability to measure the team performance.
- Solid understanding and industry experience in the usage of ITSM tools such as Jira Service Management or other equivalent;
- In-depth knowledge of incident lifecycle coverage for end-to-end incident management
- ITIL Certification preferred
- Undergraduate degree or Technical Certificate; Graduate degree, preferred
- Exposure in financial industry with good working experience and understanding of various business processes within securities and futures brokering.
