Business Process Specialist (Permanent)
Responsibilities:
- The principal accountabilities of the Customer Service Business Process Specialist are to ensure that projects for the further development and optimization of offer-to-cash processes in Supply Chain Management and the definition of standards (best practice, RACI, Standard Operating Procedures) in Customer Service are implemented.
- Involve in close coordination and liaison across all functions and level, including managing a team of Master Data Coordinator(s)/Specialist(s).
- To be independent and self-responsible for process-related introduction of new and further develop existing IT systems (digitization), e.g., through cost-benefit analyses
- Creation and tracking of business cases for the project; Definition and management of project teams; Risk management; Creation of updates for the steering committee and stakeholder management; Active change management
- Implementation of solutions/tools in IT systems (e.g. S4/Hana, CRM, D365, Microsoft Office tools, etc.)
- Continuous Improvements to identify process gaps through e.g., Six Sigma methodology (DMAIC) and implement improved changes
Requirements:
- University Degree with At least 8-10 years in a Customer Service position managing full order-to-cash cycle
- Forerunner in driving Continuous Improvement culture amongst Customer Service team(s) to drive process efficiency and simplification
- Experience working with different tools/systems e.g., ERP system, S4/Hana or SAP, CRM, IBP, Microsoft Office etc. is advantageous
- Experience in Project Management
- Strong exposure in process mapping and a 6 Sigma Green Belt Certification is preferred
- Experience in working with and developing PBI report is an added advantage
Additional info:
- Company industry: Specialty chemicals
- Location: West
For more information, please visit to www.gmprecruit.com and search for Job Reference: 23727
To find out more about this opportunity, please contact Ai Linh at [email protected]
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence : 09C3051 | VO UYEN AI LINH | Registration No: R 22109232
