JOB SUMMARY
The Meeting & Events Coordinator is at the forefront of delivering a positive meeting and events experience as a cultural ambassador and service leader.
In this role, you would be the customer service provider for meeting and events. Daily duties would include tasks like: moving, setting up and striking furniture, décor, removable walls, and event equipment, welcoming guests, providing wayfinding support for attendees, preparing, refreshing and clearing food and beverage stations.
DUTIES & RESPONSIBILITIES
Assists with logistics, coordination and day-of execution of meetings, conferences and events. Creates a hospitable environment for attendees, event owners, and vendors.
Performs daily meeting and conference room turnover and/or midday room refresh, reconfigurations and evening resets for indoor and outdoor spaces.
Takes direction from senior meeting & events team members to meet the need the needs of partners, clients, and vendors. Escalates potential issues/concerns to management as appropriate.
Responsible for post event storage and inventory of tables, chairs, AV equipment and communicates timing on cleaning services.
Conducts set up, refresh and removal of food, beverage, and service items.
Completes room checks and ensures technical and visual spaces are functioning properly. Communicates corrections as needed to appropriate contact.
Monitors and responds to event activities such as gathering event supplies, equipment needs, food & beverage services, facility security, etc.
May be responsible for setup and strike of furniture and equipment for meeting and events.
May work on setting up audio visual equipment, including routine inspection & inventory control. This includes troubleshooting of basic audio visual issues.
Performs other duties as assigned.
QUALIFICATIONS
HS Diploma or GED required.
No work experience is required but 1 to 2 years of prior work experience in event coordination, retail, restaurant, customer service or other hospitality experience preferred.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Comfortable meeting and engaging with new people.
Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
Utilize a high level of attention to detail as well as strong interpersonal skills.
Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
Good organizational skills. Must work well under pressure with multiple deadlines and demonstrate a proactive approach to routine and non-routine occurrences.
Willingness to learn how to use new technologies, and work in multiple software platforms and applications.
Ability to work flexible work schedules based on business need.
Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 35 lbs. and occasionally lift/move up to 50 lbs.
SCOPE OF RESPONSIBILITY
Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
