Job Responsibilities:
- Responsible for the day-to-day operations and administration of the restaurant.
- To provide and ensure operating standards are according to procedures and standards established by the F&B Department.
- Event planning and execution, work closely with kitchen crew to ensure food order is accurate and prompt during events service to ensure consistent exceeding of established standards and guest’s expectation.
- Attention to details, encouraging a culture of high standards throughout the team. High emphasis of customer service and management.
- To be knowledgeable in all service techniques and actively seek guest feedback and responding service issues accurately and efficiently in professional manner with a suitable service recovery.
- Cultivate a motivated and high performing team that is clear and committed in delivering clear goals and target.
- Administer for reservation list, staff roster, recruitment process, daily sales report, inventory report and other operation reports for management review.
- Supervising of employee and provide training and development plan.
- Ensuring the cleanliness of the outlet and periodic maintenance and preventive maintenance of the outlet’s equipment and assets..
- Candidate must possess at least 6 years relevant experience in fine dining / Event Execution;
- Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends;
- Strong customer service and problem solving skill;
- Strong and dynamic personality who is willing to learn new items on food and service;
- Team player with excellent interpersonal and communication skills;
- Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines;
- Able to commit shift work, weekends and public holidays;
- Proficient in MS Office applications for administrative work.
- Driving event sales and building year on year client database.
- Oversee planning and execution of events.
- Communicate effectively, coordinate, and liaise between internal stakeholders to external clients and event partners.
- Provide event reporting and forecast.
- Ensure operational profitability, suggest and recommend improvements to achieve better sales target.
- Other ad-hoc duties as required
