This position will be accountable for planning, coordinating and managing staff and services to ensure efficient and effective F&B operations and that customer service standards are maintained at all times.
Responsibilities
- Encompass formulating and implementing operating procedures and standards, managing and developing team members, and liaising with internal stakeholders to ensure that the company's goals and objectives are met
- Work with team members in service and food preparation to minimize wastage and increase productivity and efficiency
- Monitor and minimize wastage of consumables and maintain labor productivity ratios
- Forecast business volumes and adjust resources and staffing as needed
- Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.
- Respond to guest comments, requests, and complaints promptly and professionally.
- Closely manage all financial performance and make the necessary adjustments to meet and exceed the financial goals of the outlet
- Ensure compliance with all relevant government regulatory requirements
- Maintain regular communication with all stakeholders and ensure compliance with brand standards as prescribed by the Director
Requirements
- Minimum 5-7 years experience in an restaurant
- F&B experience is preferred
- Possess a comprehensive set of F&B service and operations skills and a focus on customer service
- Enjoys problem-solving and can think outside the box in difficult situations
- Team oriented approach to management with a mindset of open communications
- Capable of building and managing relationships with multiple departments as well as key customers
- Administration knowledge of F&B operations and Quality management, proficient in Microsoft Office programs
- Have a well-groomed, professional appearance
