Work Schedule: Weekends, Public Holidays, Night Shifts
Overview:
We are seeking a seasoned and results-driven Restaurant Manager to lead our dynamic team and elevate the overall dining experience . The ideal candidate should possess exceptional leadership qualities, a strong business acumen, and a commitment to delivering unparalleled customer service. This role requires a proactive individual capable of managing staff, overseeing day-to-day operations, and ensuring the restaurant's financial success.
Key Responsibilities:
- Staff Management:Recruit, train, and supervise a high-performing team, including servers, cooks, bartenders, and host/hostesses.
Efficiently schedule shifts, manage labor costs, and conduct performance reviews.
Address personnel issues and resolve conflicts with professionalism.
- Customer Service:Maintain a high level of customer satisfaction by monitoring and ensuring service quality.
Handle customer complaints and issues with tact and professionalism.
Provide training to staff on exceptional customer service practices.
- Financial Management:Set and monitor budgets, including food and beverage costs, labor costs, and overhead expenses.
Track daily sales and expenses, implement cost-saving measures, and strategize to increase profitability.
Manage inventory and optimize stock levels through effective ordering.
- Menu and Food Quality:Collaborate with chefs to create and update menus, ensuring quality, presentation, and consistency.
Uphold food safety and hygiene standards to comply with regulations.
- Marketing and Promotion:Develop and implement effective marketing strategies to attract and retain customers.
Execute promotional campaigns, special events, and discounts.
Maintain an active online presence, engaging with customers through social media and review platforms.
- Operational Oversight:Ensure the restaurant's cleanliness, organization, and maintenance.
Manage reservations, table assignments, and optimize guest flow.
Proficiently handle point-of-sale (POS) systems and reservation software.
- Compliance and Regulations:Adhere to local, state, and federal regulations, including health and safety standards and labor laws.
Obtain and renew licenses and permits as required.
- Financial Reporting:Prepare comprehensive financial reports, including profit and loss statements.
Analyze financial data and provide recommendations for improvements.
- Vendor Relations:Establish and maintain relationships with food and beverage suppliers.
Negotiate contracts and pricing with vendors to secure favorable terms.
- Team Leadership:Provide effective leadership and direction to the restaurant team.
Set performance goals, expectations, and foster a motivating work environment.
- Security and Safety:Ensure the safety and security of customers and employees.
Implement security measures to prevent theft and maintain a safe dining environment.
- Long-Term Planning:Develop and execute long-term strategies to enhance profitability and sustainability.
Identify opportunities for growth, expansion, or renovation.
We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.
EA License ID: 18C9520
EA Registration ID: R1765753
