Salary: Basic $2,000 - $2,600 + VB
Time: Monday - Friday (8.30am - 5.30pm), alternate Saturday (8.30am - 12.30pm)
Location: Senoko Road
Responsibilities:
- Present the company in a professional manner, upholding a positive and empathetic demeanor consistently.
- Identify and address customer needs by providing accurate information and advice.
- Manage customer complaints by offering suitable solutions within specified timeframes and ensuring resolution through follow-ups.
- Collaborate with internal and external stakeholders such as customers, contractors, and workshops.
- Generate quotations and initiate Work Orders accordingly.
- Issue job orders to workshops and contractors.
- Communicate with controllers and contractors regarding service/repair quality and pricing.
- Follow up with workshops and contractors on vehicle service/repair progress and provide feedback to customers.
- Maintain and update the service/repair schedule, as well as coordinate vehicle collection with customers.
- Conduct basic investigations into customer complaints and propose recommendations within established guidelines.
Requirements:
- Able to work under pressure, multi-task, prioritize and manage time effectively.
- Meticulous and has a good work ethic.
- Relevant customer service / administrative / support function experience.
- MS Office Skills.
- Familiar with CRM system advantageous.
- Attentive, adaptable and responsible with good communication skills.
Please submit your updated resume by using the APPLY NOW BUTTON.
By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.
We regret to inform you that only shortlisted candidates would be notified.
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/
RK Recruitment Pte Ltd | EA License No.: 20C0280
TANG WEI SHEN | EA Personnel No.: R23115252
