We are seeking a dynamic and experienced IT Support and Services Leader to join our team. As the leader of our IT support and services function, you will play a crucial role in ensuring the seamless operation of our retail and back office teams. If you are a proactive and strategic thinker with a proven track record in managing IT teams and projects, we want to hear from you.
Key Responsibilities:
- Team Management and Coaching:
- Lead and coach the IT support team to deliver high-quality service, optimizing operational performance and ensuring maximum uptime for retail and back office teams.
- Project Management:
- Oversee the Point of Sale project, including maintenance, enhancements, and service uptime.
- Manage RFID systems, ensuring their maintenance, enhancements, and service uptime.
- Take charge of retail store opening projects, ensuring successful implementation.
- Support and Troubleshooting:
- Organize support, troubleshooting, and repair activities for IT equipment and networks.
- Vendor Management:
- Collaborate with external IT vendors and oversee procurement activities.
Required Experience:
- Over 3 years of experience in managing IT support and services teams.
- Over 3 years of experience in managing network infrastructure.
- Previous experience with Point of Sale projects.
- Experience in managing service ticket resolution systems and adherence to SLAs.
- Familiarity with Business Continuity and Disaster Recovery Processes.
- Proficient in Windows and Mac OS; experience with Linux is a plus.
- Proven project management experience with successful planning, delivery, and stakeholder engagement.
- Excellent communication skills.
- Demonstrated ability to work independently and as a self-starter.
Skills and Qualifications:
- Diploma or Degree in Computer Science or a Related Field.
- Extensive experience with computers and networks.
- Strong leadership and management skills.
- Exceptional written and verbal communication abilities.
- Effective problem-solving, decision-making, and critical thinking skills.
- Attention to detail, even when working under pressure.
- Variable monthly performance bonus (up to 20%)
- Be a shareholder, with exclusive annual option to invest in Decathlon shares.
- Opportunity to work in a international, sporty environment
- Staff discount across all Decathlon brands
- Internal and external training available
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