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Jobs in Singapore   »   Jobs in Singapore   »   Operations Processing Officer (JT) (Handle Bank's Merchants)
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Operations Processing Officer (JT) (Handle Bank's Merchants)

A-it Software Services Pte Ltd

1. Min. 2 year of experience in financial institutions, with proficient in merchant services knowledge, rules and regulations would be an added advantage


2. Good communication & problem solving skills would be desirable (critical)


3. Proficient in Microsoft office especially Microsoft Power Point

and Excel (critical)


Job Description


1. Merchant On-boarding & Maintenance

a. Liaise with Merchants, Merchant Sales team, Merchant Servicing, Amex/Diners, Payment Gateway service providers & Vendors for merchant setup, including


i. New Merchant Account creations (including new outlet) & Terminal installations

ii. Additional Terminal requests

iii. Terminal Upgrading

iv. Terminal Programming

v. Work Order endorsements


b. Temporary Terminal requests (for road show/sales events)

Liaise with Merchants, Merchant Sales team, Merchant Servicing, Vendors for merchant account maintenance, including:

i. Change of company name, address, payment cap, Discount Rate etc

ii. Merchant Closure & Terminal Retrievals

iii. Giro rejects account maintenance & payment

iv. Monthly Sales adjustment


2. Administrative Functions

a. Prepare Input forms & work orders

b. Checking of merchant account creation/maintenance in Bank system

c. Filing, archiving & retrieval of merchant files/documents

d. Liaise with T&O-A/ for BCAP/CIS profile creation/maintenance

e. Handle Giro form & Cheques from Merchants

f. Submission of files & monthly reports

g. Handle Functional emails from Merchants

h. Handle office stationery order

i. Handle & distribute incoming fax & mail, and courier bags


3. Account Receivables & Payables & Reporting

a. Liaise with Merchants, Business Support & Vendors on invoice payables & receivables.

b. Issue invoices for receivables (e.g. Annual fees, terminal riding fees, transaction fees etc)

c. Issue payment advices for payable (e.g. Terminal rental & maintenance fees, courier charges, archival cost etc)

d. Prepare & submit periodical Associations reporting

e. Update Bi-weekly listing

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