Job Responsibilities:
- Manage the work, plan activities of direct report(s) to ensure timelines are met, work accuracy and efficiencies are achieved
- Implement project goals according to agreed budget, time, and quality
- Self-responsible for process-related introduction of new and further develop existing IT systems (digitization), e.g., through cost-benefit analyses
- Participation and representation in cross-segment committees and independent decision-making of decisions on implementation for the area responsible in OTC processes
- Creation and tracking of business cases for the project
- Definition and management of project teams
- Risk management, and active change management
- Creation of updates for the steering committee and stakeholder management
- Define, streamline and implement standardized processes across Customer Service teams
- Coordinate processes with users (business line representatives, functional representatives)
- Implementation of solutions/tools in IT systems (e.g. S4/Hana, CRM, D365, Microsoft Office tools, etc.)
- Training of processes and tools to Customer Service e.g., via Key User Meeting
- Involves and participates in ERP Regression Testing, where applicable, on new tools/systems
- Continuous Improvements to identify process gaps through e.g., Six Sigma methodology (DMAIC) and implement improved changes
- Provides regional 1st/2nd level support for key users or acting as key user for Customer Service team
Job Requirements:
- Minimum a University Degree is preferred
- At least 8-10 years in a Customer Service position managing full order-to-cash cycle
- Experience working with different tools/systems e.g., ERP system, S4/Hana or SAP, CRM, IBP, Microsoft Office etc. is advantageous
- Project Management skills
- Strong exposure in process mapping and a 6 Sigma Green Belt Certification is preferred
- Experience in working with and developing PBI report is an added advantage
- Good communication and interpersonal skills working with both internal, external stakeholders and across all levels
- Good team player, Independent, meticulous, organized, possesses positive attitude and able to multi-task
- Leadership skills in managing people across different levels in the organization
To apply, please visit www.gmprecruit.com and search for Job Reference: 23730
To learn more about this opportunity, please contact Yi Fang at [email protected]
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Law Yi Fang | Registration No: R1113115
