Responsibilities
1. Perform technical verification checks on customers income documents and Process customer’s credit cards and unsecured loans account creation or maintenance in Bank’s operating systems
2. Toggle between different systems to perform pre-processing and data entries into various
3. Update reports on daily, weekly and monthly basis
4. Handle internal/external enquiries
5. Exceptional handling on cases unable to be processed by robotic tool
6. Conduct root cause analysis and engage Support team to resolve robotics’ tool issues
7. Manage ad-hoc project assigned by Team Manager
8. Escalate any discrepancy / deviation to the Team Manager
9. Assist Team Manager with various systems’ testing and prepare go-live documentation (e.g. Standard Operating Procedure)
Requirements
1. Min. 2 year of experience in financial institutions, with Credit operations or knowledge would be an added advantage
2. Proficient in Microsoft office 365 i.e. Excel
3. Ability to multi-tasking and manage different activities
4. Good team player
