Job Responsibilities:
- Assist the Restaurant manager of daily restaurant operation
- Has overall shift responsibilities and is accountable for the smooth running of the restaurant
- Responsible for the profitability of the outlet, staff management, product quality, maintaining excellent customer service standards and execution of promotions in outlet
- Lead and motivate staff in achieving sales targets and customer satisfaction
- Develop and maintain the highest standard of service quality
- Ensure all cost expenses are well managed
- Responsible in recruitment, development and retention of staff in the outlet and take appropriate measures in furtherance of staff stability.
- Involve, prepare pre-service meeting/roll call for staff
- Evaluate the operations and procedures and suggest improvements
- Enforce hygiene regulations and upkeep restaurant cleanliness and hygiene standards
- Responsible for the submission in a timely manner, all reports, schedules etc to the Manager and HQ
- Attend all meetings and training programs when required
- Provide feedback/recommendations on staff schedule, attendance, timeliness, complaints and innovations or any exceptional occurrences
- Ensure reservations are properly taken and tables assigned such that it will not overload individual station of the outlet while still respecting the wishes of the customers
Requirements:
- Able to work under pressure in a fast paced, dynamic and challenging work environment.
- Able to work split shift, weekends and public holidays.
- Customer oriented, service focus, responsible and positive working attitude
- Good leadership, communication skills and influence. Candidate must be able to read and understand basic Chinese (Chinese restaurant environment)
