Customer Relations Officer (Call Centre)
- 1 year contract
- Work location: CBD area
- Working hours: Shift work, weekend work required, 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH
The Opportunity
- Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
- Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
- Type of calls consist and not limiting to
- Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
- Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
- Point to point enquiries from customer
- SimplyGo related issues (i.e Simple Technical issue, investigation of mismatch fare)
- Perform out bound calls to customers who leave callback
- Ensure proper recording of conversation with customer in the call centre system
- Meet/exceed all individual and team key performance indicators (KPI) set by the management
- Maintain a positive and helpful approach in interactions with all customers
- Able to work during weekend and perform OT when necessary
- Other ad hoc duties as assigned by Team Leaders or Supervisors
Your Background
- Have previous experience in call centre is highly preferred or customer service experience
- A team player with good interpersonal and communications skills
- Self-motivated and able to work independently with minimal supervision
- Training provided
Interested parties please click "Apply Now" or contact Chevelle (EA Reg no: R1762272) at [email protected]
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248
