About the Company
Our Client is a leader in location analytics and geospatial solutions, serving customers across industries.
Responsibilities
We’re looking for a tech-savvy, customer-focused Customer Success Manager to be a trusted advisor to customers and drive digital transformation through the adoption of the company’s technologies.
- Develop strong business relationships with client decision makers and stakeholders;
- Understand clients’ digital strategies and how company’s products can help achieve clients’ objectives;
- Identify ways to solve pain points and challenges with company’s technologies;
- Optimise clients’ return on investment in digital transformation projects;
- Coordinate resources including technology roadmaps to support clients’ transformation;
- Facilitate and coordinate training for clients and connect them with subject matter experts;
- Ensure customer success through close communication and by overcoming any obstacles and facilitating smooth implementation and adoption of company’s technology.
Requirements
- Degree in Information Technology, Information Systems Engineering, or any relevant discipline;
- At least 5 years of relevant experience in a technology or software company;
- Experience in software application development projects and development methodologies would be an advantage;
- Project management or account management skills would be an advantage;
- Analytical skills, with the ability to understand complex business problems;
- Ability to work independently and collaborate effectively in cross-functional teams;
- High levels of professionalism and strong client relationship management skills;
- Ability to work well under pressure and willingness to travel to clients’ office when necessary.
Employment Details
- This is a permanent role;
- Learning & development opportunities.
Get in touch with us
If you’d like to explore this opportunity, please reach out to Charmaine Tan (Regn No. R1102130) at [email protected] for a confidential discussion.
FCS CAREERS PTE LTD (EA 94C4359)
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