Responsibilities:
- Undertake Issue Resolution, Incident and Problem Management and Change Management activities in line with the customer Service Level Agreements
- Execute BAU maintenance and management tasks for the promotion of an efficient, secure and reliable infrastructure services environment.
- Be responsible for facilitating system backup procedures and Disaster Recovery / Business Continuity Processes in the event of systems failure.
- Plan, design, build, test and deploy systems in accordance with project requirements and aligned to architecture principles and technology standards.
- Develop systems operations handbooks, knowledgebase articles and system documentation to facilitate information sharing and a broader ongoing understanding of the operating environment.
- Develop document and deploy task automation to improve the efficiency of BAU processes using a variety of tools including PowerShell & Infrastructure as Code solutions (ARM templates)
- Undertake system compliance reporting and vulnerability assessments in order to prioritise system remediation activities and systems security patching.
- Evaluate new technologies and make recommendations to the customer to address gaps in infrastructure services capability.
Requirements:
- Possess a Degree in Computer Science (or STEM discipline) or a Higher Diploma in Computer Studies from an accredited tertiary institution or its equivalent.
- Minimum 10 years’ experience in hands-on system administration
- Proven experience implementing and managing Azure Services (IaaS & PaaS)
- Microsoft Certifications on the Azure Platform (e.g. AZ-104, AZ-305, AZ-500)
- Deep understating and experience with Windows Server Operating Systems
- Must be well versed in AD, DNS, DHCP, Group Policy, AzureAD, Azure Update Manager & Azure Defender.
- Strong technical knowledge of Office 365 with administrative experience in Exchange Online, SharePoint Online and MS Teams.
- Demonstrate a good understanding of ITIL and Service Management Processes
- Ability to work with 3rd parties and remote support teams.
Desirable:
- Experience with Cloud Migrations.
- Understanding of Database Administration and SQL Pass Services
- Network Administration Experience
- Good understanding of Project Management Process Methodologies (PMP, Prince2)
- Knowledge of Architecture Frameworks
To apply please click the Apply button or send us your updated profile to [email protected]
EA Licence No.:18S9405 / EA Reg. No.:R1330864
Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.
