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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Customer Service Experience
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Customer Service Experience

Alphaeus Pte. Ltd.

Summary:

The 1st Level Support is required to provide 1st point of contact for customers and provide excellent customer service to address their inquiries, concerns, or complaints.


Responsibilities:

  • Answering incoming calls and making outbound calls to customers.
  • Manage incoming emails.
  • Provide Live-Chat support.
  • Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
  • Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
  • Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
  • Ensuring accurate and complete documentation of customer interactions and transactions in the system.
  • Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.


Requirement:

  • Minimally Nitec qualifications in any disciplines
  • Minimum 1 year Customer Service Experience in technical or non-technical call center environment
  • Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
  • Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
  • Basic computer skills and proficiency in typing are also important.


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