Position Summary / Project Description
1. Successful candidate will work with the existing team for assuming primary/secondary support for various application systems.
2. Perform required 24/7 app support.
3. Cross support for multiple institutions.
4. System config and/or setup for institutions on-going operational needs.
Roles And Responsibilities
1. Provide on-going application support and be involved in various stages of the SDLC with lead project teams.
2. Perform user requirement analysis for enhancements to existing systems.
3. Evaluate potential solutions and make recommendations to resolve business problems.
4. Involvement in the system integration testing phase prior to implementation.
5. Liaise closely with business users and build good rapport.
6. Liaise closely with project teams on test case reviews, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.
7. Support the team in defining change requirements, tracking and documentation.
8. Provide application maintenance support (certain activities may occur after office hours).
9. Liaise closely with interfacing systems users and support teams on routine support issues or enhancements.
10. Assist team in Change Approval Board and Pre-commissioning preparations.
11. Front users in problem investigations and resolutions.
12. Review Vendor SLA reports.
13. Create/Update SOPs.
14. Support transition phases from project to operations.
Requirements / Qualifications
1. Successful track record in service management, user and vendor management (good to have).
2. Experience in MS Windows environment & application support.
3. Strong analytical skills and ability to work independently.
4. Experience in healthcare industry is an added advantage.
5. Degree in Computer Science, Computer Engineering or equivalent.
6. Experience in SAP FICO or HCM is an added advantage.
