- Serve as the first point of contact for customer seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customer
- Walk the customer through the problem-solving process
- Direct unresolved issue to the next support personnel
- Provide accurate information on IT products and services
- Record events and problems and their resolution in logs
- Follow up and update customer status and information
- Pass any feedback and suggestion by customer to the appropriate internal team
- Identify and suggest possible improvement on procedures
Interested parties, kindly click ‘Apply Now’ and submit your resume to < https://go.persolkelly.com/job/apply/2613> or [email protected]
We regret that only shortlisted applicants would be notified.
Bautista Gia Grace De Guzman | REG No: R23111973
PERSOLKELLY SINGAPORE PTE LTD | EA License No: 01C4394
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