Responsibilities:
- Diagnose and repair cell phone hardware and software issues
- Replace damaged or malfunctioning components such as screens, batteries, and charging ports
- Perform regular maintenance and cleaning of devices to ensure optimal performance
- Stay up-to-date with the latest cell phone technology and repair techniques
- Provide exceptional customer service and communicate repair options and timelines effectively
- Manage inventory of replacement parts and order new stock as needed
- Document all repairs and maintain accurate records of customer interactions and transactions
- Troubleshoot and resolve customer complaints or concerns in a timely and professional manner
Requirements:
- Prior experience in repairing cell phones
- Knowledge of different types of cell phone models
- Familiarity with repair tools and equipment
- Ability to diagnose and troubleshoot various cell phone issues
- Good communication skills to interact with customers
- Attention to detail to ensure accurate repairs
- Ability to work under pressure and meet deadlines
- Willingness to continuously learn and adapt to new technologies and repair methods.
