Training & Development
- Conduct Training Needs Analysis in consultation with the target group or individual to develop new training programme or modify and improve existing programme according to knowledge gaps
- Develop basic to intermediate training design, modules, programs and materials necessary to meet training needs.
- Arrange and upkeep training venues, equipment and materials pertinent to the effective delivery and measurement of training.
- Conduct theory and practical training sessions from basic to intermediate training programs on in-house treatments, product knowledge, customer service and sales techniques.
- Conduct training evaluation (reaction to result level) and review post-training results / feedback periodically to track training progress and effectiveness.
- Present reports on training results to management and identify opportunities for improvement based on evaluation feedback.
Other ad-hoc project as required.
Training Quality Control & Audit
Conduct quality check audit on field to ensure proper execution of knowledge and skills in compliance with the service delivery standards
Work closely with retail outlet(s) to monitor the beauty therapists’ knowledge and skills, and identify candidates for additional training if necessary.
Qualifications and Experience
- Candidates should possess at least a Diploma in any field
- Relevant beauty or complementary therapy qualifications would be highly advantageous for the role. (E.g. ITEC, CIBTAC, CIDESCO, NITEC, etc.)
- At least 2 to 3 years of relevant experience years in a similar role. Candidates who has relevant experience in Customer Service, Retail Operations or Beauty / Spa industries preferred.
- Interested applicants must be willing and prepared to travel frequently for work purposes to overseas subsidiaries.
