The Outlet Manager is responsible leads the daily operational and financial excellence of the outlet by exercising great leadership and decision-making that supports operational standards. They are responsible for the daily operations of an outlet, including auditing, manpower planning, performance management, oversee the inventory and ordering of food supplies, optimising profits, customers relations and ensuring high customer service standards.
Duties and Responsibilities shall include but not limited to:
Outlet Operational
- Ensure the highest level of safety, cleanliness, quality, and speed, while simultaneously upholding Stuff’d standards of hospitality in all interactions
- Administer timely inventories requisition and receiving procedures
- Monitor and foster service quality and customer satisfaction
- Formulate strategies to minimise waste production
- Identify and establish internal and external stakeholder relationships
- Lead team to implement and carry out changes required in the outlet
- Manage crisis situations
- Ensure outlet and equipment are in working condition
- Manage the customer experience thru different platform, by encouraging social media reviews and ratings
- Responsible to provide timely communications to internal and external stakeholder
- Provide timely feedback to the Area Manager with regards to outlet activities
Safety Compliance
- Conduct scheduled food audit are carried out timely and accurately
- Ensure compliance with operational standards as well as safety and hygiene regulations
- Ensure food and ingredients products are use and sell according to First-In-First-Out and First-Expire-First-Out guidelines
- Communicate safe work procedures and safety rules and ensure compliance of team member
- Understand and identify hazards and implement effective risk control measures
- Ensure all SFA guidelines are adhered in the outlet
- Ensure food safety in accordance to Stuff’d SOP
Manpower
- Assist to forecast resource and manpower needs
- Plan weekly schedule to ensure staffing levels based on business needs
- To manage outlet staff grievances and conflicts and issue disciplinary action, and escalate to Area Manager / HR, when necessary
- Conduct on-site orientation which includes safety and hygiene, and on-the-job training for new employees
- Lead, motivate and train team member to boost staff morale and facilitate succession planning
- Lead and motivate team member to achieve goals, providing timely performance feedback and ensures accountability for each team member
