Duties:
- Manage daily workflow within the customer service department
- Create and track customer service goals
- Supervise a team of customer service representatives
- Hire and onboard new customer service employees
- Assist in developing an effective customer loyalty program
- Document all interactions with clients
Responsibilities
- Respond to customer inquiries on a regular basis
- Receive and implement customer feedback to improve the quality of service
- Manage daily progress in meeting important business metrics
- Generate detailed reports on customer interactions
- Provide additional upskilling or learning opportunities for team members
- Oversee the budget for the customer service department
Skills and qualifications
- Demonstrated experience in customer service
- Strong understanding of customer service software
- Clear verbal and written communication skills
- Familiarity with management techniques
- Ability to meet and exceed customer needs
Preferred qualifications
- Interpersonal skills
- Problem-solving skills
- Ability to maintain customer confidentiality
- Ability to work collaboratively
