Our client, a leading bank in Asia, is currently seeking a dedicated Client Service Manager to join their team.
about the role
- Act as a liaison between customers and the bank, ensuring a seamless communication channel for addressing concerns and resolving issues.
- Engage with customers to gather feedback, understand their experiences, and identify areas for improvement in service delivery and quality assurance.
- Develop and implement effective service recovery strategies to address customer complaints and dissatisfaction promptly.
- Create and maintain a system for tracking and analyzing customer complaints, identifying root causes, and implementing corrective actions to prevent recurrence.
skills and experience required
- Minimum degree in any discipline.
- At least 3 years of experience in service recovery / quality assurance would be advantageous.
- Strong analytical and problem-solving abilities.
*We regret to inform you that only shortlisted applicants will be notified*
To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.
EA: 91C2918 | R2198716
