Our client, one of world's largest financial services institutions is looking for:
Customer Service Representative:
Responsibilites:
- Attend to walk-in customers
- Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)
- Assist in customers’ enquiries and ensure service delivery standards are met in achieving total customer satisfaction
- Prospect and introduce customers to the products and services
- Educate and migrate customers towards our digital platform
- Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback / escalation / complaint
- Ability to understand issues and appropriately escalate to Management in a timely fashion
- Ensure compliance with all regulatory requirements
- Contributes to self and team effort by accomplishing related results
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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job / position title applied “Customer Service Representative")
Only shortlisted candidates will be notified.
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EA License Number: 10C3636
EA Personnel Name: Saranya Natarajan
EA Personnel Registration Number: R23117583
