We’re looking for Centre Manager to join our passionate team at The Oasis. The position form a crucial part of our organization, building lasting relationships with customers and providing quality care to pets. If you’re an animal lover ready for the ins and outs grooming, this is the perfect opportunity for you. Our ideal candidate is hardworking, customer-service oriented, and patient with both pets and people. There’s no better place to launch an exciting, fulfilling career in animal services than The Oasis.
JOB RESPONSIBILITIES:
Responsible for managing all day-to-day duties including the following:
Management:
- Establishing and maintaining guest services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandising, inventory control, expense control, human resources management, and managing operating costs.
- Analyze and measure business trends; develops and implements plans to maximize sales and meet or exceed goals and objectives.
- Collaborating with Leadership Team during regular meetings regarding any improvements.
- Working with Recruiting & Training Manager to recruit, interview, and hire team members.
- Comparison shop and report results; share information with director and make appropriate price adjustments.
- Review department/store trends and recommend and initiate changes for maximizing goals and objectives.
Financial management:
- Create financial budgets and projections to manage costs, and make sure that store sales targets are achieved.
- Adhering to budgets and financial goals.
- Managing the P&L to ensure store profitability.
- Performing accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
Staff:
- Manage all staff, ensuring that their duties are fulfilled according to timeline and targets. Hire and train new staffs.
- Projecting a positive image within location; leading a team of bathers, groomers, and front desk personnel in maintaining an atmosphere of cooperative teamwork that emphasizes guest service and satisfaction.
- Developing team service and retail goals and guiding the team in goal achievement.
- Coordinating schedules to maximize usage and efficiency.
Pet care and maintenance:
- Manage to set guidelines and thorough follow up on pet health care of pets. Standard maintenance of premises including pet stations. Manage feeding and grooming roster.
- Checking equipment to ensure proper functioning.
- Ensuring brand standards are kept and the store is always looking (and smelling) it’s best.
Procurement:
- To help in procurement process of pets including sourcing for suppliers, selection of pets and logistics.
- Inventory products and order new supplies.
Customer service:
- Maintain and monitor high standards for customer service.
- Maintaining a membership sales culture within the location.
- Responding to customer inquiries or complaints with urgency in a timely manner.
AVA and Authority Guidelines:
- To ensure all protocols, licensing and compliance of animal care are followed according to Government guidelines.
- Monitoring operations to ensure compliance with applicable health, safety, or hygiene standards.
REQUIREMENTS:
- First and foremost, a love for all pets!
- An entrepreneurial attitude and desire to grow!
- Minimum 5 years’ experience in a management role in the pet service industry.
- Exceptional leadership skills, including motivation and goal-setting
- Minimum Diploma Education’
- Excellent Customer Service skills
- Excellent communication and interpersonal skills.
- Ability to spot and resolve problems efficiently
- Ability to meet deadlines with good time management skills
- Available to work on-call, shifts, after hours, over weekends, and on public holidays.
