Responsibilities:
- Perform technical verification checks on customers income documents and Process customer’s credit cards and unsecured loans account creation or maintenance in Bank’s operating systems (critical)
- Toggle between different systems to perform pre-processing and data entries into various (critical)
- Update reports on daily, weekly and monthly basis
- Handle internal/external enquiries
- Exceptional handling on cases unable to be processed by robotic tool
- Conduct root cause analysis and engage Support team to resolve robotics’ tool issues (critical)
- Manage ad-hoc project assigned by Team Manager
- Escalate any discrepancy / deviation to the Team Manager
- Assist Team Manager with various systems’ testing and prepare go-live documentation (e.g. Standard Operating Procedure)
Skill Set Required:
- Min. 2 year of experience in financial institutions, with Credit operations or knowledge would be an added advantage
- Proficient in Microsoft office 365 i.e. Excel
- Ability to multi-tasking and manage different activities
- Good team player
To apply please click the Apply button or send us your updated profile to [email protected]
EA Licence No.:18S9405 / EA Reg. No.:R1330864
Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.
