Responsibilities
1. Merchant On-boarding & Maintenance
a. Liaise with Merchants, Merchant Sales team, Merchant Servicing, Amex/Diners, Payment Gateway service providers & Vendors for merchant setup, including
i. New Merchant Account creations (including new outlet) & Terminal installations
ii. Additional Terminal requests
iii. Terminal Upgrading
iv. Terminal Programming
v. Work Order endorsements
b. Temporary Terminal requests (for road show/sales events)
Liaise with Merchants, Merchant Sales team, Merchant Servicing, Vendors for merchant account maintenance, including:
i. Change of company name, address, payment cap, Discount Rate etc
ii. Merchant Closure & Terminal Retrievals
iii. Giro rejects account maintenance & payment
iv. Monthly Sales adjustment
2. Administrative Functions
a. Prepare Input forms & work orders
b. Checking of merchant account creation/maintenance in Bank system
c. Filing, archiving & retrieval of merchant files/documents
d. Liaise with T&O-A/ for BCAP/CIS profile creation/maintenance
e. Handle Giro form & Cheques from Merchants
f. Submission of files & monthly reports
g. Handle Functional emails from Merchants
h. Handle office stationery order
i. Handle & distribute incoming fax & mail, and courier bags
3. Account Receivables & Payables & Reporting
a. Liaise with Merchants, Business Support & Vendors on invoice payables & receivables.
b. Issue invoices for receivables (e.g. Annual fees, terminal riding fees, transaction fees etc)
c. Issue payment advices for payable (e.g. Terminal rental & maintenance fees, courier charges, archival cost etc)
d. Prepare & submit periodical Associations reporting
e. Update Bi-weekly listing
Requirements
1. Min. 2 year of experience in financial institutions, with proficient in merchant services knowledge, rules and regulations would be an added advantage
2. Good communication & problem solving skills would be desirable
3. Proficient in Microsoft office especially Microsoft Power Point and Excel
