Role:
- Provide leadership in implementation, support and management of the Enterprise Monitoring tools to meet the business requirements of the Co
- Ensure all critical applications and services are properly covered within the monitoring and alerting systems in a manner consistent with the Co.s’ standards; collect the right metrics at the right frequency and ensure the data is readily available for effective alerting, reporting, and analysis.
- Collaborate with a cross-functional team of dev, ops, and architects to understand complex application architectures in order to implement an effective top-down monitoring strategy for holistic service visibility
- Troubleshoot and resolve complex issues with monitoring tools and ensure high availability
- Participate in strategy and future implementation discussions for the redesign and implementation of the monitoring environment to modernize with latest technology trends.
Requirement
- Bachelor’s degree in Computer Science or a related field. At least 10 years of IT experience of which at least 5 years’ experience in similar role, ideally in a financial institution.
- Experience with Application Monitoring Tool / Geneos / Prometheus.
- Experience with monitoring application's performance, availability and end-user experience to ensure the application is functioning properly in a large enterprise environment.
- Good understanding or experience in Openshift container platform is a plus.
- Strong interpersonal skills; good communication skills and strategic thinking
- Able to work independently on individual assignments, while collectively with a team on larger projects.
- Strong understanding of multi-tier application architectures and application runtime environments
- Familiarity with workflow management and ITSM tools such as Remedy or ServiceNow
- Good understanding of Agile (Scrum or Kanban) and implementation of same in real world along with exposure to associated tool sets (JIRA/Confluence).
