Job Summary:
Looking for a driven individual who likes to pursue a career with a leading financial services group in Asia with a presence in 18 markets. Being one of Asia's Safest Banks and voted "World's Best Bank" in 2021. Focusing only build lasting relationships with their customers but also positively impacting the communities.
In this position, you’ll be tasked to assist various stakeholders in the business unit and supporting business activities. Additionally, you will play a vital role in delivering all tasks in an efficient and timely manner while ensuring compliance with company policies, procedures and country legislations.
Responsibilities:
1. Perform technical verification checks on customers income documents and Process customer’s credit cards and unsecured loans account creation or maintenance in Bank’s operating systems (critical)
2. Toggle between different systems to perform pre-processing and data entries into various (critical)
3. Update reports on daily, weekly and monthly basis
4. Handle internal/external enquiries
5. Exceptional handling on cases unable to be processed by robotic tool
6. Conduct root cause analysis and engage Support team to resolve robotics’ tool issues (critical)
7. Manage ad-hoc project assigned by Team Manager
8. Escalate any discrepancy / deviation to the Team Manager
9. Assist Team Manager with various systems’ testing and prepare go-live documentation (e.g. Standard Operating Procedure)
Requirements:
1. Min. 2 year of experience in financial institutions, with Credit operations or knowledge would be an added advantage
2. Proficient in Microsoft office 365 i.e. Excel
3. Ability to multi-tasking and manage different activities
4. Good team player
EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969
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