Our Client, in Automotive Industry located in Central has opening for IT Support Engineer.
- Variable Bonus
- 5 Days Work Office Hour
- Career Advancement
Responsibilities:
- First point of contact to manage and support daily IT requests/incidents on end user, IT and business application systems.
- Taking ownership of customer issues reported and seeing problems through the resolution. Ensuring IT Tickets are properly logged and classified in the ticketing system and attended in accordance with the SLA.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware, software, and application issues.
- Management and support of hardware/application for Workshop Diagnostic tools & Automotive Business Systems.
- Assist in the administration of IT Infrastructure & Business Application Systems.
- Ensure regular systems & application housekeeping tasks are in place with
proper documentation of IT Process, Inventory and Projects. - Support & perform periodical audit and security reviews in the domain of
user/application accounts, IT Infrastructure & business systems and ensuring it adheres to IT Governance & Compliance requirements. - Management and support of IT Asset Procurement and Disposal.
- Perform any other duties as directed by Section Head and Management.
- Support VIP staff – specifically higher management level.
Requirements:
- Proven work experience as a Technical Support Engineer, Desktop Support
Engineer, IT Help Desk Technician or similar role. - Bachelor’s Degree in Information Technology, Computer Science or related fields are preferred.
- Good understanding of computer systems, AV devices and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Familiarity with remote desktop applications and helpdesk software.
- Ability to provide step-by-step technical help, both written and verbal.
- Good analytical thinking and problem-solving skills.
- Experience with Microsoft Suite and Office 365 (Word, Excel, PowerPoint,
SharePoint, OneDrive, etc.) - Hands-on experience with supporting mobile devices, both iOs and Android is a must.
- Hands-on experience with Windows and Mac OS environments is a must.
Qualified or interested candidates, kindly apply to us in
the FOLLOWING FORMAT to facilitate the short listing process;
Attachment of CV’s in MSWORD FORMAT
Resumes please INCLUDE:
- Personal Particulars
- Education background
- Work experiences in point forms
- All Reasons for leaving
- Current and Expected salary
- Date of availability / Notice Period
**We regret that only shortlisted candidates would be notified.
Your Profile will be kept in our database for more career opportunities.
We wish you all the best in your job search.
Chia Kim Wai, Terry
Reg No: R23111838
EA No: 19C9570
