• Analyse and fine tune the speech analytics (SA) content and applications
• Ensure accuracy in system triggers to ensure false alerts are promptly reviewed and addressed
• For Call audits category under SA, ensure business lines conform to audit criteria and participation
• Liaise with business lines and vendor for constant content applicability, comprehensiveness and accuracy
• Work location: Near Chinatown/Clarke Quay
• Monday-Friday: Office Hours
• Contract till 31 Dec 2024
• Salary up to $3,500
Requirements:
• Singaporean
• Strong analytical skills and data comprehension expertise.
• Possess at least 3 to 5 years in call center experience.
• Attain Key Performance Indicators (KPI) set out i.e. >85% accuracy in SA triggers
• Strong fact finding skills to ensure correct content are present and necessary.
• Those with Call Center speech analytics background will be highly advantageous.
• Able to work in a fast-paced environment and commit to extra hours to meet deadlines.
Thank you for your interest in the advertised position. We kindly request that all applications be submitted via our PERSOLKELLY GO App.
To access our PERSOLKELLY GO Jobs App, please click on the following link:
https://go.persolkelly.com/job/apply/3711
EA License No: 01C4394
EA Personnel ID: R1655869
EA Personnel Name: Chua Le Teng, Sherry
**We regret that only shortlisted candidates will be notified**
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