Job Summary:
Looking for a driven individual who likes to pursue a career with a leading financial services group in Asia with a presence in 18 markets. Being one of Asia's Safest Banks and voted "World's Best Bank" in 2021. Focusing only build lasting relationships with their customers but also positively impacting the communities.
In this position, you’ll be tasked to assist various stakeholders in the business unit and supporting business activities. Additionally, you will play a vital role in delivering all tasks in an efficient and timely manner while ensuring compliance with company policies, procedures and country legislations.
Responsibilities:
1. Merchant On-boarding & Maintenance
a. Liaise with Merchants, Merchant Sales team, Merchant Servicing, Amex/Diners, Payment Gateway service providers & Vendors for merchant setup, including
i. New Merchant Account creations (including new outlet) & Terminal installations
ii. Additional Terminal requests
iii. Terminal Upgrading
iv. Terminal Programming
v. Work Order endorsements
b. Temporary Terminal requests (for road show/sales events)
Liaise with Merchants, Merchant Sales team, Merchant Servicing, Vendors for merchant account maintenance, including:
i. Change of company name, address, payment cap, Discount Rate etc
ii. Merchant Closure & Terminal Retrievals
iii. Giro rejects account maintenance & payment
iv. Monthly Sales adjustment
2. Administrative Functions
a. Prepare Input forms & work orders
b. Checking of merchant account creation/maintenance in Bank system
c. Filing, archiving & retrieval of merchant files/documents
d. Liaise with T&O-A/ for BCAP/CIS profile creation/maintenance
e. Handle Giro form & Cheques from Merchants
f. Submission of files & monthly reports
g. Handle Functional emails from Merchants
h. Handle office stationery order
i. Handle & distribute incoming fax & mail, and courier bags
3. Account Receivables & Payables & Reporting
a. Liaise with Merchants, Business Support & Vendors on invoice payables & receivables.
b. Issue invoices for receivables (e.g. Annual fees, terminal riding fees, transaction fees etc)
c. Issue payment advices for payable (e.g. Terminal rental & maintenance fees, courier charges, archival cost etc)
d. Prepare & submit periodical Associations reporting
e. Update Bi-weekly listing
Requirements:
1. Min. 2 year of experience in financial institutions, with proficient in merchant services knowledge, rules and regulations would be an added advantage
2. Good communication & problem solving skills would be desirable
3. Proficient in Microsoft office especially Microsoft Power Point and Excel
EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969
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