Description
We are seeking a skilled and detail-oriented Level 1 Technician with specialised expertise in CCTV and Card Access Control to join our dynamic team. The successful candidate will play a crucial role in the installation, maintenance, and troubleshooting of security systems, ensuring optimal functionality and client satisfaction.
Responsibilities.
Installation and Configuration:
Install, configure, and test CCTV and Card Access Control systems in accordance with project specifications and industry standards.
Collaborate with the project team to ensure seamless integration of security systems within client environments.
Troubleshooting and Maintenance:
Diagnose and resolve issues related to CCTV cameras, recorders, and access control devices promptly.
Conduct routine maintenance and system checks to ensure continuous functionality.
Quality Assurance:
Perform quality checks on installations to guarantee compliance with company standards and client requirements.
Document and report any discrepancies or issues observed during installations or maintenance activities.
Client Interaction:
Interact with clients to understand their security needs and provide technical support.
Offer training to end-users on the proper use and maintenance of security systems.
Collaboration:
Work closely with project managers, fellow technicians, and other stakeholders to coordinate activities and meet project deadlines.
Provide feedback to enhance the efficiency of security system installations and maintenance procedures.
Documentation:
Maintain accurate records of installations, configurations, and maintenance activities.
Create and update documentation for standard operating procedures and troubleshooting guides.
Upgrades and Enhancements:
Stay informed about industry trends and technology advancements in CCTV and Access Control systems.
Propose system upgrades or enhancements to meet evolving security requirements.
Service Level Support:
Be ready to take on maintenance tasks when assigned/ rostered as part of a 24/7 stand by team.
Requirements
Education: Higher NITEC/ Diploma or equivalent; technical certifications in CCTV and Access Control systems are highly desirable.
Experience: Minimum of [3 years] of hands-on experience in the installation and maintenance of CCTV and Card Access Control systems.
Technical Skills:
Proficient in the installation and configuration of CCTV cameras, NVRs, DVRs, and Access Control devices.
Knowledge of network protocols and security principles related to security systems.
Familiarity with various CCTV and Access Control brands and models such as Genetec, Milestone, Hikvision, Hanwha, HID etc
Communication Skills: Excellent communication and interpersonal skills to interact with clients and team members effectively.
Problem-Solving: Strong analytical and problem-solving abilities to troubleshoot and resolve technical issues.
Attention to Detail: Exceptional attention to detail and a commitment to delivering high-quality work.
Physical Requirements: Ability to lift and carry equipment weighing up to [15kg] and work in various physical environments.
