Executive Summary
Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.
We are looking to hire a VMware Operations Support (L3) Specialist to support our client in Singapore which is a top global investment bank.
Responsibilities:
- At least 4-5 years of hands-on Experience and advance knowledge on VMWare, VMware Horizon and Windows OS (server and workstation)
- Strong Professional track record with hands on experience of technical hands-on Operations work - VMware Hypervisors, Clusters, Networking, DataStore vSAN, Horizon, vSphere, vRA, vRO etc
- Strong Technical and Operational Knowledge in financial industry
- At least 3-5 years’ of experience in Operations for BAU and initiatives
Requirements:
- Advance knowledge on VMware Products, VDI, Horizon view client/Agent – Vmware. Hypervisors, Clusters, Networking, Horizon connection server, vSphere, vRA, vRO
- Deep knowledge of tools for troubleshooting VMware and Microsoft technologies
- Systrack, Splunk, processmon, trace log collection and dump log analysis.
- Advance scripting knowledge for inventory, reporting, log collection, remote debugging, and troubleshooting. PowerShell, python etc.
- Ability to drive root cause analysis preparation and meeting SLA for RCA submission along with planning and implementing fixes / patches.
- Sound knowledge of incident management process for large scale organization requiring multiple team engagement.
- Experience in supporting end users in L3 capacity– Upgrade, Migration projects.
- Customer-facing experience as a technical operations specialist, with strong oral and written communication skills, presenting to both large and small audiences.
- Ability to handle operations involving multiple technologies. Virtualization, OS, real time communication, collaboration, Managed print services and Mobility.
- Utilize the Incident and change in process management reporting system to monitor and track changes.
