Customer Service and Sales Performance
-Build and nurture a strong relationship with customers through knowledge sharing, positive attitude, and excellent customer service.
-Meet sales targets by understanding customers' needs, providing expert knowledge across categories.
-Communicate and support all team members to achieve set objectives.
-Aware of targets and use product knowledge and selling skills effectively to achieve set target.
-To ensure flexibility and good team relationship.
-To undertake specific tasks as given by the Counter Manager.
-Provide expert advice to our customers such as product information and communicate features and benefits, showcasing product selection, suitability, and efficacy.
-Identify customer needs by using open-ended questions and physical demonstration
Operations & Inventory Control
-Be familiar with and follow the loyalty policies; such as customer Birthday / Welcome Gift redemption.
-Help restock shelves, cleaning of fixtures, and check products are in good selling condition.
-Participate in the inventory process to minimize shrinkage and ensure accuracy of stock management; help to keep the stockroom in order.
-Ensure counter reflect at all times current merchandising guidelines and testers are kept clean, tidy and presentable at all times.
Requirements:
- Minimum 1 year of retail experience preferred
- Motivated team player with cheerful disposition and strong desire to achieve
- Possess good communication skills and be sales driven
- Comfortable to work in fast paced environment
- Must be able to work retail hours (i.e. shift work, public holidays and weekends)
- GCE ‘O’ level and above
- Ability to converse in both English and Mother Tongue is an advantage.
