Guest Experience Executive
- Work location: Changi / River Valley
- Rotating shift: (7am to 4.00pm; 10am to 7.00pm, 1.00pm to 10pm) - Monday to Sunday
The Opportunity
- Greeting guests and performing check-in and check-out duties
- Creating a satisfactory level of engagement with guests by showing interest, anticipating requests, and engaging with them throughout their stay
- Delivering high-quality customer service by listening to guests’ requests and concerns and coordinating with internal teams to find appropriate solutions to fulfil the request or resolve the incident promptly
- Managing reservations and email inquiries, monitoring room inventory, and assigning rooms when on shift
- Communicating with the Sales team or other stakeholders to coordinate and conduct the necessary pre-arrival work for VIPs, corporate clients, groups, etc.
- Monitoring and maximising room inventory to accommodate new sales leads and reservations
- Proactively encourage longer lengths of stay for in-house guests
- Proactively upsell to hit monthly team and individual targets
- Proactively looking for areas for development and improvement for yourself and others
- Updating guest data in IT systems as required
- Ensuring compliance with all SOPs and standard
Your Background
- Minimum 1 year of experience in a similar role in the hospitality or customer relations industry (guest relations, customer service or similar) preferably in a hotel or serviced apartment environment
- Must be willing to work in rotating shift hours.
- Strong customer service skills.
- Exceptional interpersonal skills and communication skills.
Interested parties please click "Apply Now" or contact Chevelle (EA Reg no: R1762272) at [email protected]
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248
