Salary: Basic $2,600 - $3,300 + AWS + VB
Time: Mon - Fri (8.30am - 5.30pm) & alternate Sat (8.30am - 12.30pm)
Location: Pandan Loop
Responsibilities:
- Manage customer orders from inception to delivery and through the entire order-to-cash cycle.
- Liaise with other teams to resolve requests/issues in a timely manner.
- Administer return processing & credit/debit price adjustment.
- Expedite and track customer orders: answer inquiries ( through e-mail, whatsapp, etc.).
- Take corrective actions to resolve customer issues or order fulfilment inefficiencies.
- Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow.
Requirements:
- Good working knowledge of Microsoft Office and systems used within Customer Service systems with expertise to assist less experienced colleagues.
- Min Diploma in Business Admin / Supply Chain.
- Minimum of 1 year previous Customer Service experience in an F&B / FMCG environment including management of complex/challenging customer issues.
- Experience of encouraging others to work to KPI’s/SLA’s.
- Creative thinking ability with proven problem-solving skills including developing new ideas and making projects.
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We regret to inform you that only shortlisted candidates would be notified.
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/
RK Recruitment Pte Ltd | EA License No.: 20C0280
TANG WEI SHEN | EA Personnel No.: R23115252
