Sales and Business Development:
- Identify and pursue new or existing business opportunities within the marine industry.
- Establish and maintain robust connections with current clients to ensure customer retention and satisfaction.
- Develop and implement effective sales strategies to meet revenue targets.
Technical Support and Service:
- Offer technical support to clients, addressing inquiries, and suggesting solutions to meet their specific needs.
- Collaborate with the technical team or third parties to ensure the timely and efficient resolution of customer issues.
- Manage the entire process of addressing customer inquiries and resolving issues.
- Supervise the execution of marine service projects, ensuring they are completed on time and within budget.
- Coordinate with internal teams and external partners to deliver high-quality service to clients.
Documentation and Reporting:
- Keep accurate and up-to-date records of sales activities, customer interactions, and project details.
- Ensure the generation of service reports in accordance with services rendered on board vessels or in workshops.
- Ensure service reports and other relevant documentation are endorsed by the end client to their satisfaction.
- Prepare regular reports for management on sales performance and service delivery.
Requirements:
- Preferably hold a Bachelor’s degree/diploma in Marine Engineering, Mechanical Engineering, or a related field.
- Demonstrate proven experience in sales/service within the marine industry, with a strong understanding of marine products and services.
- Possess technical knowledge and proficiency in marine engineering concepts.
- Exhibit excellent communication and interpersonal skills.
- Display the ability to work independently and as part of a team.
- Express a willingness to work/attend calls outside normal working hours.
