Area Managers are assumed to be skilled in managing diverse operations of 4-6 outlets. They have to build positive business relationship with the Outlet Manager and Team and be responsible for the overall success of the outlets by leading a team of outlet managers towards effective collaboration and attainment of goals aligned to the company strategic plans.
Duties and Responsibilities shall include but not limited to:
Management
- Provides production direction to Team Member in a clear, concise and positive way and coaches others to lead operations
- Ensures Team Member delivers quality service and food in accordance to Stuff’d guidelines
- Act as a point of contact between HQ Corporate office and assigned outlets
- Provide information from HQ to Outlet Managers and Team through various ways of communication
- Coach and mentor all level of Team Members in your assigned outlets
- Review all assigned outlets’ Daily Business Reports on a daily and weekly basis, and identify problems and suggest improvement measures
- Ensure stores perform daily sales deposit, shift control, inventory ordering, petty cash reimbursement and other tasks in accordance to standards; timely and consistently
- Review and ensure outlets’ Month-end administration and submission is timely and accurately
Outlet Operational Leadership
- Leads operations by directing efficient and accurate preparation of products for prompt customer delivery within the established speed of service guidelines
- Evaluate existing business procedures and recommend improvements
- Ensure Outlet Manager leads to execute all sales promotions effectively and efficiently
- Coordinate and arrange on-going maintenance with HQ Corporate office to ensure business continuity
- Review customers feedbacks and incident reports, and ensure actions are taken and execute AAR for improvement
Food Safety Compliance
- Ensure scheduled food audit are carried out timely and accurately
- Enforce the compliance of standard operating procedures
- Ensure outlets’ food and ingredients products, use and sell according to First-In-First-Out and First-Expire-First-Out guidelines
- Ensure all SFA guidelines are adhered in your assigned outlets
Workplace Safety Compliance
- Ensure safe work procedures and safety rules are communicated and followed at all levels of the team
- Understand and identify hazards and implement effective risk control measures
Manpower
- Review outlets’ weekly schedule to ensure staffing levels based on business needs and coverage for Outlet Manager(s) during operating hours
- Manage manpower cost in your assigned outlets
- Ensure accuracy in monthly time sheet submission in a timely manner
- Resolve employees’ concerns and conflicts when required
- Manage and maintain team’s hiring and attrition rate
- Identify talent within your team for succession planning
- Sets challenging goals for self and team member, provides timely performance feedback and ensures accountability for each direct managers and staff
- Know, enforce, educate and consult with all staff on all appropriate HR policies, security and safety procedures
