Call Centre Executive
Working Hour: Monday to Friday (9am – 6pm)
Salary range: $2,800 - $3,500 + AWS + VB
Location: Clarke Quay
Job Responsibilities:
- Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).
- Perform service recovery such as managing complaints from patients.
- Chaperoning of patients to ensure smooth treatment process.
- Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
- Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
- Keep accurate and compete records consistent with regulations, policies, and procedures.
- Organise and prioritise own workload to ensure provision of quality services.
- Demonstrate an organised, effective, and timely approach to all tasks.
- Build and strengthen client relationships to achieve long-term partnerships.
- Develop a thorough understanding of our products and service offerings.
- Meet regularly with other team members to discuss progress.
- Generate progress reports for clients and senior leaders within the organisation.
- Other duties and projects assigned by your reporting officer as required.
Requirements:
- With relevant experience.
The Supreme HR Advisory Pte Ltd || EA No: 14C7279
Ng Syu Ching (Ellis) || Reg No: R22107944
