Responsibilities
- Handle customer enquiries via telephone calls, walk-in, facebook, corporate website, and emails.
- Handle and resolve customer complaints promptly and professionally.
- Consolidate customer feedbacks monthly and share with relevant departments promptly and accurately.
- Manage customer database for customer information, feedbacks, complaints and warranty cards.
- Verification of product defects from walk-in customers.
- Handle sales of spare parts for walk-in customers.
- Other ad-hoc duties as assigned.
Requirements
- Possess good interpersonal skills
- At least 2 years of relevant experience in customer service, preferebly in FMCG industry
- Proficiency in Microsoft Word, Excel, PowerPoint
- Good interpersonal, communication skills and be a committed team player.
- Good command in both written and spoken English.
