(Gov project, stable role) x 8
Basic Salary $2800 - $3600 + Shift allowance + Performance Bonus + Other Benefits
Responsibilities:
- Provide customer's service in a 24/7 call centre environment
- Perform technical assistance over the phone, email or via Whatsapp chat
- Escalate complex issues to Level 2 support
- Managing incidents/service requests reported by users
- Tracking incidents/service requests and ensure closure within agreed timescales
Working Hours:
- 12-hours Rotating Day and Night shift work including weekends/PH
- Day shift: 9.00am – 9.00pm
- Night shift: 9.00pm – 9.00am
- Work 3 days off 2 days, work 2 days off 3 days
Working Location:
- Near Yio Chu Kang Mrt
Requirements:
- Min. Diploma in Information Technology/ Computer Sciences/ Electrical & Electronics
Singaporeans Only, security clearance required.
